While healthcare systems have naturally moved to a remote-led service in response to the pandemic, Bauer says that in the future she’d like to see digital being used across the NHS as a “front door” to effectively triage patients across the whole of England.
“I’d love to see system-wide change where patients are treated at a time and place of their choosing, by the right type of clinician – making their experience better, and ensuring efficiency of resources for the individual clinician and across healthcare.
“As well as this, the healthcare industry should have the confidence to go beyond just primary care with digital.”
Livi itself is trying to push for a more seamless, integrated digital journey for patients in the NHS, by joining up its platforms beyond primary care – including urgent care, mental health or integrating with 111.
Bauer says that mental health in particular is an area where she wants to see digital tools having a greater impact.
“Mental health is a significant challenge for the NHS right now. The coronavirus outbreak and ensuing lockdown has had a significant impact on almost all aspects of our day-to-day lives. We’re facing a growing mental health crisis across the UK as many patients often do not feel able to access mental health services, and as a consequence we saw a 20% drop in the absolute number of mental health meetings from March to April overall – despite an obvious increase in demand. Furthermore, we also saw a 36% drop in mental health meetings from men, from March to April 2020, a specific challenge in and of itself.